Here at Wizard Carpet & Rug Cleaning Ltd. we feel our follow up process with our client’s after we have completed our work, is just as important as the actual cleaning work itself. Because of this we have implemented a two-tier follow up system that ensures that each and every one of our customers is given the opportunity to truly voice how they felt about the experience and quality of work they received in having Wizard Carpet & Rug Cleaning care for their floor coverings and fabric investments.
The first part of our follow up system is where one of our office people, calls our customer on the telephone the very next business day after our work is completed. Our office personnel ask two very important questions. The first question being “How was your experience with our cleaning technician?” And the second question is ” Was our cleaning performed to your fullest satisfaction?”
Most people would feel that this one system is sufficient. We don’t !
The second system has been put in place is to ensure, beyond any doubt that each and every one of our customers were completely satisfied with the work we performed for them. This is achieved by sending out via regular mail, a week after the work was performed, a self addressed stamped comment card asking our customer to fill out and rate both the service and quality of our work performed. This comment card creates a non-confrontational tool in which our customers can honestly express their feelings and experience they had with us.
